the company guarantees that the material, process, performance and other aspects of the products supplied are consistent with the indicators specified in the contract, and that the products can be used normally after installation and commissioning.
the warranty period of the equipment is one year.
during the warranty period, if there is any apparent failure of the equipment, the company's engineer shall make a written response within 2 hours after receiving the notice. if it is necessary to solve the problem on site, the engineer shall arrive at the site with the most convenient means of transportation at the fastest speed for service. if the equipment is damaged or adjusted due to the user's personnel's failure to use the equipment in accordance with the relevant technical requirements of the company's equipment "operating procedures", the user shall pay the travel expenses, food expenses and hotel accommodation expenses of the maintenance personnel. otherwise, the company shall pay the above expenses.
the company guarantees lifetime service for all products.